This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit Bizzo Casino, create or use an account, play casino games, place sports bets, make payments, take part in promotions or communicate with our support team.
The legal entity identified in the current Terms and Conditions is responsible for the processing described here. This policy should be read with those terms, our bonus rules, cookie information and any privacy notice displayed during a particular account process. Your rights can vary according to your location and the law that applies to you.
1. Information We Collect
The information connected with you depends on how you use our website and services. It can include:
- Account and identity details, such as your name, date of birth, residential address, email address, telephone number, username, password in protected form and registration country.
- Verification information, including copies or images of identity documents, proof of address, payment-method ownership, selfies and, where required, information about the source of funds or wealth.
- Payment and transaction records, including deposit and withdrawal amounts, currency, method, status and limited payment identifiers. Card and wallet providers can process additional information under their own privacy notices.
- Gaming and betting activity, including games opened, wagers, results, sports selections, bonuses, VIP activity, account balances and responsible gaming actions.
- Technical and usage data, such as IP address, device and browser information, operating system, language, approximate location, login records, pages viewed, cookies and similar identifiers.
- Communications, including live-chat transcripts, contact-form submissions, emails, complaints, uploaded files and records of support interactions.
- Marketing preferences and engagement, including whether you have agreed to promotional email or SMS messages and how you interact with those communications.
2. How We Collect Information
Some information comes directly from you when you register, complete your profile, deposit, request a withdrawal, upload documents or speak with support. Other data is produced through account activity or collected automatically when your browser or device interacts with the site.
We can also receive information from payment providers, identity and age-verification services, fraud-prevention suppliers, game or sports providers, analytics services and other parties involved in operating or protecting the service. Information from an external provider remains subject to the permissions and privacy rules applying to that provider.
3. Why We Use Personal Information
We use personal information where it is reasonably required to operate the service, protect users and meet applicable obligations. Purposes include:
- creating and administering your account, authenticating logins and keeping profile details up to date;
- providing casino games, sports markets, bonuses, loyalty features and account history;
- processing deposits and withdrawals, reconciling transactions and responding to payment queries;
- confirming identity, age, location and payment ownership and carrying out anti-fraud, anti-money-laundering or source-of-funds reviews where required;
- detecting duplicate accounts, prohibited activity, misuse of promotions, security threats and breaches of our Terms and Conditions;
- providing customer support, handling complaints and maintaining records of decisions and communications;
- applying responsible gaming requests and identifying activity that requires a safer-gambling review;
- maintaining, testing and improving the website, mobile experience, games catalogue and service performance;
- sending service messages and, where permitted, promotional communications that reflect your preferences;
- establishing, exercising or defending legal claims and responding to valid requests from authorities.
Depending on the relevant law, processing can be necessary to provide the account services you request, comply with a legal obligation, pursue legitimate operational and security interests, protect vital interests or act on your consent. Where consent is the applicable basis, you can withdraw it for future processing, although earlier lawful use remains unaffected.
4. Cookies and Similar Technologies
Cookies and related technologies help the website remember sessions and preferences, protect logins, measure performance and understand how features are used. Some are necessary for account and security functions; others support analytics or marketing where permitted. Browser controls can block or remove cookies, but disabling essential cookies can prevent login, payments or games from working correctly.
5. When We Share Information
Personal information is shared only where there is an operational, security or legal reason. Recipients can include:
- payment processors, banks, card networks, wallet providers and cryptocurrency service providers;
- identity, age, address, payment-ownership, fraud-prevention and compliance service providers;
- casino game studios, platform suppliers, sportsbook providers and technical hosting partners;
- customer-support, communications, analytics, security and professional advisers acting for the service;
- regulators, law-enforcement bodies, courts or other authorities where disclosure is legally required or necessary to protect rights and safety;
- a buyer, investor or successor if the business or relevant assets are reorganised, transferred or sold, subject to appropriate confidentiality measures.
Service providers receive only the information needed for their role and are expected to handle it under contractual, confidentiality and security requirements. We do not describe personal information as anonymous if it can reasonably be linked back to you. Aggregated or de-identified information can be used for analysis where it no longer identifies an individual.
6. International Processing
Bizzo serves users in more than one jurisdiction, and the companies that support payments, verification, games, hosting and customer service can operate in other countries. As a result, personal information can be processed outside your country of residence. Where required, we use contractual or other recognised safeguards, but privacy rules and government access rights can differ between locations.
7. How Long We Keep Information
We retain information for as long as needed to provide and secure your account, complete transactions, resolve disputes, meet regulatory or financial-record obligations and enforce our agreements. Retention depends on the type of record, why it was collected, account status and applicable law. Closing an account does not always permit immediate deletion, particularly where records are required for payment, fraud-prevention, responsible gaming, tax, anti-money-laundering or legal purposes.
When information is no longer required, we take steps to delete it, anonymise it or place it beyond ordinary use, subject to technical backup cycles and legal requirements.
8. Information Security
We use administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, alteration or disclosure. No online service or transmission method is completely secure, so these measures cannot remove every risk.
You also play a part in account security. Use a unique password, protect access to your registered email and phone, verify the website address before entering account details and never share passwords or one-time codes. Tell our support team promptly if you notice an unfamiliar login, transaction or change to your profile.
9. Your Privacy Choices and Rights
Depending on your location, you may have rights to request access to personal information, correct inaccurate details, object to or restrict certain processing, withdraw consent, request deletion where the law allows, or receive some information in a portable form. You may also be entitled to complain to an appropriate privacy authority.
A request can be submitted through our support channels. We can ask for information needed to verify your identity and locate the relevant records before acting. Some requests are limited by legal duties, the rights of other people, fraud-prevention needs or the requirement to preserve evidence. If we cannot complete a request, we will explain the applicable reason where required.
Personal account details need to remain accurate. If a field cannot be changed from your profile, contact support rather than creating another account. Additional verification can be necessary before we update identity, address or payment-related information.
10. Marketing Communications
Registration can include a choice about receiving bonuses or promotions by email or SMS. You can change marketing preferences through the method provided in the message, your account settings where offered, or customer support. Opting out of marketing does not stop essential service communications about security, payments, account status or changes to contractual terms.
11. Age Restriction
Our services are not intended for anyone under 18 or under the higher legal gambling age in their jurisdiction. We can use identity and age information to prevent or investigate underage access. If you believe that a minor has provided personal information or used an account, notify support so the matter can be reviewed.
12. External Websites and Services
The site can link to payment services, game suppliers or other external pages. Their collection and use of information is governed by their own privacy notices, not this policy. Review those notices before providing information directly to a third party.
13. Changes to This Policy
We can update this Privacy Policy when our services, suppliers, legal obligations or data practices change. The revised version will be posted with a new update date. Where a change materially affects how information is handled, we will provide additional notice when required.
14. Contact Us
Questions about privacy or requests concerning your personal information can be sent through 24/7 live chat, the website contact form or support@bizzocasino.com. Formal complaints can be sent to complaints@bizzocasino.com. Include the email registered to your account and a clear description of the request, but never send your password or full payment credentials.
